All Systems Operational
Uptime over the past 90 days. View historical uptime.
Authentication Operational
90 days ago
99.77 % uptime
Today
Issue Management Operational
90 days ago
99.77 % uptime
Today
Dashboards and Reporting Operational
90 days ago
99.77 % uptime
Today
Scan Service Operational
90 days ago
99.75 % uptime
Today
UI Services Operational
90 days ago
99.77 % uptime
Today
API services Operational
90 days ago
99.77 % uptime
Today
Integrations Operational
90 days ago
99.77 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Polaris Platform Upgrade Scheduled for November 15, 2024  - Downtime Expected
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 EST
Scheduled - On Friday, November 15, Polaris POC and production tenants will undergo an upgrade during a time window of 9pm to 12am Eastern Time.

What is included in this upgrade?
* Polaris UI will have Black Duck branding updates
* New polaris.blackduck.com URLs will be available (existing equivalent polaris.synopsys.com URLS will continue to work)
* https://polaris.blackduck.com
* https://eu.polaris.blackduck.com
* https://poc.polaris.blackduck.com
* A new UI button will be added which allows Org Admins to schedule a domain migration to their new Black Duck URL
* Org Admins be able to use this UI button to schedule their Polaris URL migration to the blackduck.com domain at a time best suited for them.
* Customers, especially those with SSO enabled, need to carefully review instructions in the docs before using this UI button
* As a reminder, please review the FAQs on community (https://community.blackduck.com/s/article/Black-Duck-Domain-Change-FAQ) for important allow-list updates which need to be in place to ensure all other URL updates continue to work post-upgrade

What is the impact to users during the upgrade? 
* Polaris users could experience issues logging into and/or accessing their Polaris tenant
* In-progress scans could fail and require a restart

What is the impact to users after the upgrade? 
* Users will be able to login to their existing Polaris URL with existing credentials as usual
* Aside from the UI changes noted above, no other impact will occur to customer workflows
* Org Admins will be able to migrate their Polaris URL to the blackduck.com equivalent at a time convenient to their organization following the instructions provided in the Polaris documentation.

Once this upgrade is completed, a follow-up announcement with links to documentation and instructions will be posted.

If you have any questions or concerns, please reach out to your support or account teams.
Nov 13, 12:45 EST
Nov 15, 2024
Polaris EU Platform Upgrade Scheduled for November 15, 2024  - Downtime Expected
Completed - The scheduled maintenance has been completed.
Nov 15, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 15:56 EST
Scheduled - On Friday, November 15, Polaris Europe tenants will undergo an upgrade during a time window of 1pm to 4pm Eastern Time.

What is included in this upgrade?
* Polaris UI will have Black Duck branding updates
* New polaris.blackduck.com URLs will be available (existing equivalent polaris.synopsys.com URLS will continue to work)
* https://polaris.blackduck.com
* https://eu.polaris.blackduck.com
* https://poc.polaris.blackduck.com
* A new UI button will be added which allows Org Admins to schedule a domain migration to their new Black Duck URL
* Org Admins be able to use this UI button to schedule their Polaris URL migration to the blackduck.com domain at a time best suited for them.
* Customers, especially those with SSO enabled, need to carefully review instructions in the docs before using this UI button
* As a reminder, please review the FAQs on community (https://community.blackduck.com/s/article/Black-Duck-Domain-Change-FAQ) for important allow-list updates which need to be in place to ensure all other URL updates continue to work post-upgrade

What is the impact to users during the upgrade? 
* Polaris users could experience issues logging into and/or accessing their Polaris tenant
* In-progress scans could fail and require a restart

What is the impact to users after the upgrade? 
* Users will be able to login to their existing Polaris URL with existing credentials as usual
* Aside from the UI changes noted above, no other impact will occur to customer workflows
* Org Admins will be able to migrate their Polaris URL to the blackduck.com equivalent at a time convenient to their organization following the instructions provided in the Polaris documentation.

Once this upgrade is completed, a follow-up announcement with links to documentation and instructions will be posted.

If you have any questions or concerns, please reach out to your support or account teams.
Nov 13, 15:55 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Polaris Prod SCA Scan Stuck issues
Resolved - This incident is resolved. All long pending scans are scheduled and scanned successfully.
Nov 13, 21:12 EST
Investigating - Wednesday, November 13, 2024 14:28 UTC, Polaris SCA - a number of client scans are stuck at "Scanning & Publishing" state.

We are investigating the cause of this issue and are working to return services to normal.
Nov 13, 11:21 EST
Scheduled maintenance for Polaris Assist improvements
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 EST
Scheduled - [OPERATIONAL ANNOUNCEMENT] Upcoming Polaris Maintenance on November 13, 2024. On Wednesday, November 13, 2024, the Polaris Production systems (EU, NA, and POC) will be undergoing maintenance to the Polaris Assist Service beginning at 8 PM ET. This maintenance is expected to last 1 hour. During this period, the Polaris Assist functionality will not be available.
Nov 8, 04:00 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Polaris logins unavailable
Resolved - This incident has been resolved.
Nov 7, 13:15 EST
Monitoring - A fix has been implemented and we are monitoring the system
Nov 6, 02:08 EST
Investigating - Customers cannot log into Polaris, access APIs, or run scans at this time. The login page and APIs will return error messages such as "Access Denied". We are currently investigating the cause of the problem.
Nov 5, 21:12 EST
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